It's clear that Pizza Luce has committed to the Chinook book-they've taken out a whole page providing 3 coupons each for $5 off $25. Luce is a go-to option for us. They're close and consistently good with some fun options like mashed potato pizza. As we have 9 coupons (3 per book x 3 books), we've actually used a few already. So when we were deciding where to get food for family dinner, Luce was an easy choice.
As we've made the mistake of not reading the fine print before, we checked the coupon to be sure there were no restrictions (none listed), agreed on our order (Spanish Chicken and a Ruby Rae plus a Caesar Salad), and made the call.
At the end of the order, we mentioned the coupon and were informed that it was not valid for delivery. What?! We've actually used it for delivery before, so this was a bit of shock. We were told management sent a memo saying that the coupon could not be used for delivery. We offered to pick it up ourselves - no dice. Frustrated, we placed the order as the prospect of group decision-making on a new plan didn't sound appealing.
Is it even legal to change the terms of a coupon like that?
Anyway, when we informed the family of this wrinkle, Maggie took the matter in her own hands and called Luce. The manager acquiesced (Maggie can be quite convincing when she senses injustice) and credited our card $5, but likely to get Maggie off the phone rather than to admit defeat.
The pizza was good and we had a lovely evening on the porch - an otherwise perfect Friday evening in July. However, the coupon deal left a bad taste in my mouth and given all the other Pizza options, Luce will likely get less business from us in the future.
Total miles biked: 6
